FAQ

You are recommended to call our Customer Service at least 5 working days in advance to reserve your cleaning service appointment.

De Hygienique uses natural and chemical safe cleaning products that are proven safe for everyone. In fact, many of our customers have medical histories for allergy problems. These customers were recommended by their doctors to engage De Hygienique’s services to support their allergy management practices.

Yes. Our mattress cleaning treatment is 100% dry. So, your mattress can be used immediately after service.

Yes. We use moist natural compound to clean carpet. As carpet is not soaked with liquid during cleaning, carpet dries very fast. In fact, carpet can still be walked on during carpet cleaning treatment.

Our services do not treat allergy symptoms. De Hygienique’s dust mite treatment helps to reduce the amount of dust mite that thrives in the furnishing – an allergy management practice recommended by medical doctors.

Light soiling sofa typically dries within 2 hours after cleaning. Heavy soiling sofa will require longer drying time as we need to apply more shampoo.

Our regular working hours is between 9.00 am to 6.00pm, Monday to Saturday, excluding Public Holidays.

De Hygienique would always try our best to remove as much stains as we can. However, we are unable to promise all stain can be fully removed. Effectiveness of stain removal depends on the nature of the stains.

Yes. De Hygienique’s carpet cleaning service uses enzyme odor removal treatment to remove biological soiling on carpet and rugs. This treatment is chemical safe, effective and safe to all users.

No. De Hygienique advise customers to contact your preferred pest control company to treat bed bugs problems.