Terms and Conditions

Payment terms: Cash On Delivery (C.O.D)

Modes of payment: Cash/Cheque/Internet Banking/Paynow.

DBS Current Account: 0239-02-0127, Bank Code 7171, Branch Code 023, De Hygienique(Asia) Pte Ltd

Paynow: 200803996k 

Cheque payable to De Hygienique (Asia) Pte Ltd 

These Terms and Conditions (“Agreement”) constitute the full and complete service agreement between you (“Customer”) and De Hygienique (Asia) Pte Ltd (“DHA”) for the provision of cleaning services. By using our services, you confirm that you have read, understood, and agreed to be bound by this Agreement

a) The Customer or an authorized representative must be physically present during the execution of services. Services will not be carried out otherwise.

b) The Customer is responsible for securing or removing fragile, delicate, breakable, or valuable items (e.g., cash, jewelry, artwork, antiques, or items of sentimental value) prior to service. DHA accepts no responsibility for loss or damage to such items.

c) DHA operators may need to move items such as furniture, electronics, lamps, or picture frames. DHA reserves the right to refuse such tasks if they pose a health or safety risk. DHA will not be liable for damage arising from the moving of such items.

a) Quotations provided via telephone, email, or messaging apps are based on information provided by the Customer. If the actual condition or scope of work differs, DHA will issue a revised quotation before work begins.

b) Services will commence only after the Customer confirms acceptance of the quotation.

c) Any changes, including additional items/ services to the agreed quotation must be approved by a DHA Customer Service Officer before services begin.

e) Surcharges may apply for services scheduled on Sundays, public holidays, or outside regular working hours.

f) Postponements or cancellations must be communicated via telephone or WhatsApp by 5:00 PM one business day before the scheduled date. Cancellations after this deadline are subject to a fee equal to 25% of the agreed quotation.

a) DHA shall not be liable for shrinkage, texture changes, dye running, stains, fading, discoloration, old stains, rips/tears, hidden defects, water marking, or any other pre-existing or inherent issues that may become apparent after treatment.

b) DHA Cleaning Specialists will inspect items (e.g., mattresses, carpets, rugs, upholstery) before service. Stains caused by bleaching agents, acids, or permanent dyes are considered permanent and may not be removable. DHA does not guarantee full stain removal.

a) Any complaints must be reported to DHA within 24 hours of service completion.

b) DHA will make reasonable efforts to resolve complaints promptly. The Customer must allow DHA the opportunity to rectify the issue. Possible remedies include partial or full refund of the service, re-supply of the service, or other remedies at DHA’s discretion.

c) Where liability is accepted (without prejudice), it shall be limited to the fair value of the item after depreciation, and in any case shall not exceed five (5) times the service fee for that item. For items outside DHA’s scope, liability shall not exceed S$500 in total.

d) The Customer acknowledges that service results may vary due to multiple factors, and DHA makes no guarantee of specific outcomes.

a) Payment of the agreed services must be made in full by the due date, unless otherwise agreed in writing.

b) Unpaid invoices will accrue interest at 1.5% per month starting 30 days from the invoice date.

c) DHA reserves the right to engage debt collection agencies and/or report the Customer’s details to credit agencies for overdue accounts. Additional charges will apply.

a) DHA complies with the Singapore Personal Data Protection Act (PDPA) and will not disclose it to third parties unless required by law.

b) The Customer consents to DHA collecting and processing personal data for purposes including service scheduling, quotation processing, follow-up, and marketing communications.

a) By accepting this Agreement, the Customer affirms that they are authorized to request services and accept responsibility for the associated costs.

b) The Customer agrees to indemnify and hold DHA harmless from any claims, damages, or losses arising from this Agreement or the provision of services, except where DHA has expressly accepted liability.

c) Any amendments to this Agreement must be made in writing and approved by DHA.